Refund Policy

We are committed to providing the best service to Anycademy users. This refund policy explains the conditions and procedures for requesting refunds for purchased services.

Full refunds will be provided in the following conditions:

• System Errors: If services cannot be accessed due to technical errors on our part
• Payment Failures: If payment is successful but services are not activated
• Cancellation Before Activation: If you cancel before services are activated
• Product Not as Described: If the product or service received does not match the description

Partial refunds may be provided in the following situations:

• Service Issues: If services experience significant problems affecting usage, the refund proportion will be adjusted based on the level of disruption
• Unused Subscriptions: For annual subscriptions, refunds may be given for unused months (minus administrative fees)
• Incomplete Content: If purchased content is incomplete or inaccessible

Refunds will not be provided in the following conditions:

• Service Usage: After services have been used or accessed
• Voluntary Cancellation: If you choose to stop using services without technical reasons
• Term Violations: If accounts are disabled due to terms and conditions violations
• Force Majeure: Service disruptions caused by circumstances beyond our control
• Duplicate Refunds: If you have already received a refund for the same transaction

1. 1
   Submit Request: Contact our support team via email at support@anycademy.com with subject 'Refund Request'
2. 2
   Required Information: Full name, Registered email, Order/transaction number, Reason for refund, Proof of payment
3. 3
   Verification Process: Our team will verify information within 2-3 business days
4. 4
   Decision: You will receive notification about the refund decision
5. 5
   Refund: If approved, funds will be returned to the original payment method within 5-7 business days

Full refunds have no administrative fee. Partial refunds incur an administrative fee deduction of 10% from transaction value. Transaction fees paid to third parties (e.g., payment gateway fees) cannot be refunded.

We reserve the right to modify this refund policy at any time. Changes will apply to purchases made after the effective date of the changes.

For questions about the refund policy, please contact: